Frequently Asked Questions
What is your mailing address?
Please send all correspondence to:
Infobase Publishing
132 West 31st Street, 17th Floor
New York, NY 10001
What is your remittance address?
Please send all remittance to:
Infobase Publishing
General Post Office
PO BOX 26223
New York, NY 10087-6223
What is the average turn-around time for delivery?
For orders shipping within the continental United States, once your order is received, please allow 7-10 business days for delivery. For orders requiring attached Book Processing, please allow 2-4 weeks for
delivery. Orders shipping outside the continental United States ship via Book Post; please allow 35-40 days for delivery.
What is your return policy?
Schools and Libraries
Satisfaction Guaranteed—Always. We are committed to quality—both in our products and service. Every purchase you make from Infobase Publishing comes with our 60-day guarantee of satisfaction. If for any
reason you are not completely satisfied with your purchase, you may return it for credit within 60 days from the invoice date.
Returns must be forwarded to our warehouse within 60 days with a copy of your invoice and account number. Credit will be applied to your account or a refund will be issued only after we receive confirmation
that the books were received in saleable condition. Please include a copy of the invoice or packing slip and use a traceable shipping method. Books must be in saleable condition. Processed books cannot be
returned. Shipper must pay shipping charges back to Infobase Publishing.
All book and On File™ returns should be sent to:
Infobase Publishing Returns Department
c/o Maple Press Distribution Center
704 Legionaire Drive
Fredericksburg, PA 17026
Trade Accounts
Trade customers, please contact our Trade Sales Department at 1-800-322-8755, ext. 4334, for return policy information.
Can I reproduce the pictures in the books?
Permission to reproduce a picture from one of our publications may be obtained by emailing
Laurie Likoff.
How can I get in touch with an author?
To contact an author, we ask that you send your email request to
Laurie Likoff.
What are the minimum system requirements for the CD-ROMs?
What is Facts On File's Tax ID number?
13-3720604
What is Facts On File's Government Services Administration contract number?
#GS-02F-0867G